Billing prior to shipping is rapidly becoming an unacceptable practice. If you are billing prior to shipping and then taking 6 weeks to fill the order then you need to take a serious look at how you are doing business.
If your orders always take a lengthy amount of time to fill I would suggest immediately sending a "your item is on back order and you will not be billed until it ships" email with a link to an order cancellation page. This should drastically cut down on the complaints and ease the mind of those consumers who think you have billed them and are scamming them into waiting until the billing complaint period has expired.
If your orders always take a lengthy amount of time to fill I would suggest immediately sending a "your item is on back order and you will not be billed until it ships" email with a link to an order cancellation page. This should drastically cut down on the complaints and ease the mind of those consumers who think you have billed them and are scamming them into waiting until the billing complaint period has expired.