hexandcube's comments

hexandcube | 1 year ago | on: Ask HN: Google Safebrowsing has no way to appeal?

Google doesn't have any actual support. I had an issue with my Google account where I was flagged as a minor by Google's automated systems, even tough my age was verified with an ID. I spent months trying to get in touch with someone who could do anything. Everyone just kept sending me completely irrelevant copy-pasted troubleshooting instructions. I also had similar issues with other Google products, that could only be resolved on their end, and there was nothing I could do. Google just doesn't care.

And it's not just Google, Microsoft is currently blocking downloads from one of my websites in Edge. I tried appealing multiple times, and nothing.

We need laws that require companies to provide actual, meaningful support.

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