idnag_kcuf's comments

If I bought what turned out to be blunt or broken kitchen knives from IKEA, and they refused to accept a return and offer a refund, I wouldn't shop there again either.

No I shouldn't expect a subpar experience, and that's why I no longer use Gandi.

Claiming not to do shady things with user data is the minimum I expect from a domain registrar. Fortunately, Gandi aren't unique in that respect.

Gandi came highly recommended to me, so I was quite disappointed by the reality.

I used to think that. But from my experiences, their customer service is crap, and I had a bunch of downtime on their VPS offering with no compensation offered.

I've stayed away from them since then. Not a very impressive company, and I'm not too surprised they're failing to deal effectively with this DDoS.