You might ask about their daily routine. (I'm assuming you want to create a software to solve these problems. )
"What are the first two tasks you perform everyday?"
"What are the most repetitive tasks you find yourself performing during your day?"
"How do you use Microsoft Excel/Number/Google Sheets/...?"
"By looking at your inbox, what are the most compelling task you need to perform today?"
Pain is often found in repetitive and reoccuring task.
Asking them about how they use excel might opena whole new scenario about how they're struggling to solve some tasks that could be easily solved by a software
Pain is often found in repetitive and reoccuring task. Asking them about how they use excel might opena whole new scenario about how they're struggling to solve some tasks that could be easily solved by a software