w1zeman1p's comments

cjav_dev | 5 years ago | on: Ask HN: Is Stripe's support broken for anybody else?

Sorry to hear the support process has been so frustrating. It sounds like your interactions over chat did not yield the technical answers you were looking for, then the escalation to email was also unsuccessful. I can totally understand how frustrating that is.

To answer your question directly, yes there is another channel specifically for questions related to your code and the Stripe APIs: IRC. The #stripe channel in the Freenode network (https://webchat.freenode.net/?channel=#stripe) is staffed most business hours, globally, with Stripe Developer Support Engineers who are there to answer these types of questions. At 11AM Moscow time, we have a team of engineers in Dublin and Singapore who are around to chat.

I’d also be more than happy to help answer any questions you have directly if you want to reach out on twitter over DM @cjav_dev or email cjavilla at stripe.

w1zeman1p | 11 years ago | on: I have a soul-crushing job and I don't know what to do

I found myself in a very similar situation to you. I was working at a job that I didn't really like and knew that learning Rails was something that, on my own, would take many months to get proficient at before getting good enough to get a job. The way I broke out of my slump was to attend App Academy. I used the opportunity to really dive deep into Rails, and javascript, but also to meet a bunch of really great new people in a new place. (I had some previous web dev experience but no Rails and very little javascript and it was still absurdly useful :))
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