top | item 11632475

Ask HN: What do you use for your hosted knowledge base?

14 points| gk1 | 10 years ago | reply

I know that many of the helpdesk services (desk.com, zendesk, groove, helpscout, ...) have a Knowledge Base feature as an add-on. I'm curious if there are any good hosted knowledge base solutions where it isn't an afterthought.

I found supporthero.io and knowledgeowl.com but both seem to be very small companies (just 1 or 2 people) that may not be around for long. Then there's helpjuice.com which looks perfect but starts at $199/month.

I'm curious what folks on HN use.

5 comments

[+] scalesolved|10 years ago|reply

Hey gk1,

I'm one of the developers that works at Help Scout, in fact I work full time on our knowledge base offering called 'Docs'. I saw your comment earlier today so thought I'd take the chance to respond and get some feedback if you didn't mind! :)

You can check out some more information on what it offers here: https://www.helpscout.net/knowledge-base/

What areas are we lacking in that you just can't live without? We're always open to a chat and want to keep improving the product and experience for our customers. I'm happy to talk on here or you can email in any questions to [email protected] where you can talk with people from all departments as we all man the support queue.

Also just because I love HN here is a promo code that'll allow you to try us out for 60 days free with no credit card needed! :) https://secure.helpscout.net/members/register/11/?promo=hn-d...

[+] helpsite|10 years ago|reply

> I'm curious if there are any good hosted knowledge base solutions where it isn't an afterthought

I started HelpSite.io exactly because of this. Knowledge bases with the big guys are always bundled with a million (https://help.helpsite.io/articles/5-comparison-with-help-des...) other things. I always just wanted a simple way to create a public facing help site / support center / KB.

Check it out:

http://helpsite.io

A few nice things we support:

- Really fast search

- An intelligent contact form that auto-suggests articles

- We even have a free plan which supports custom domains (via CNAME).

I'd love to hear any feedback!

We're not a huge team either, but we're profitable with no fixed runway or intention of shutting down.

Feel free to reach out at [email protected]

[+] JacobAldridge|10 years ago|reply

I did some research late last year, and plan to pull the trigger in the next month or so. Communifire (https://axerosolutions.com) was the option that seemed to best match my needs / plans. I'd also love to hear other experiences since I a) Haven't played with it yet, and b) Hadn't seen the platforms you mentioned so will check them out.