vayr's comments

I have trouble supporting a company that's backed by Saudi Arabia. I'm not currently in the market for a luxury electric car but this company would be a non-starter for me

I've only used 1password so far. I'm a big fan of the company's thoughtful approaches to design. Totally worth the $60/yr for my family.

This survey isn't really a "reliability" survey per-se. It's more a measure of how happy people are with their new cars

This video does a good job summarizing. https://www.youtube.com/watch?v=CkkiK4nplW0

JD Powers get maligned a lot, but they're an industry tool used by manufacturers to measure themselves against others. The survey has incentives to be accurate.

The Initial Quality Survey is basically a measure of how happy a customer is with their new car. I think a luxury brand like Tesla does especially badly because customers are already aware of (and sensitive to) potential issues with paint, body panel alignment & scuffing whereas mainstream brands' customers may not be scrutinizing their cars as much

I don't think they don't care -- this is a huge source of negative press & goes against company culture of putting the Customer above ALL else (including employees & their well being lol)

The problem is just that even a tiny percentage of bad-actors still make up millions of sales at Amazon's scale.

This is a hard problem to fix. The last statistic I read was that 52% of all items sold on Amazon were 3rd party sellers. Imagine even if 1% of the items by 3rd sellers were counterfeit, that's still millions of items.

I don't envy Amazon's position right now. They should have thought about this issue before opening 3rd party sellers but now they're dealing with the consequence in a huge scale